Shipping policy

Shipping Policy

Thank you for shopping with us. Below you will find important information regarding our shipping, delivery, and digital product policies.

1. Shipping Locations

We currently ship within South Africa only. At this time, we do not offer international shipping.

2. Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak periods, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

3. Shipping Methods & Delivery Times

We partner with reliable local courier services to ensure safe delivery.

  • Standard Shipping: 2–5 business days

  • Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time. These will be clearly stated on our website.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

6. Delivery Issues

Please ensure your shipping address is accurate and complete.

We are not responsible for:

  • Delays caused by couriers

  • Incorrect or incomplete delivery addresses

  • Failed delivery attempts due to customer unavailability

If you experience any issues with your delivery, please contact us and we will assist where possible.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos (if applicable), and we will investigate and resolve the issue.

Digital Products Policy

8. Delivery of Digital Products

All digital products (e.g., downloads, guides, templates) are delivered electronically.

  • You will receive access via email or direct download immediately after purchase, or within a few minutes.

  • Please ensure your email address is entered correctly at checkout.

9. Refunds on Digital Products

Due to the nature of digital products, all sales are final and non-refundable once access has been granted.

If you experience any issues accessing your purchase, please contact us for assistance.

Online Training & Courses

10. Access to Online Training

After purchasing an online course or training program:

  • You will receive instructions via email on how to access the platform.

  • Access is typically granted within a few minutes, but may take up to 24 hours.

11. Course Access & Usage

  • Access is for personal use only and may not be shared.

  • Any unauthorized distribution may result in revoked access without refund.

12. Refund Policy for Training

Refunds for online training are not guaranteed and may be considered on a case-by-case basis.

Once course materials have been accessed, we reserve the right to deny refund requests.

13. Contact Us

If you have any questions about your order, shipping, or digital access, please contact us at:

info@runandbelong.co.za

We appreciate your support and thank you for shopping with us.